Privacy Policy

Our Commitment to Your Privacy

At LocalCrew Laguna Niguel Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you use our services or visit our website.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Contact us via phone, email, or our website contact form
• Schedule an appointment or consultation
• Enter into a contract for our services

This information may include your name, address, phone number, email address, property details, and project requirements. We only collect information that is necessary to provide you with our services and communicate with you effectively.

How We Use Your Information

We use the information we collect to:

• Provide you with accurate quotes and project estimates
• Schedule and complete your concrete projects
• Communicate with you about your project status
• Send invoices and process payments
• Respond to your questions and service requests
• Improve our services and customer experience
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (such as payment processors)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of others
• With your explicit consent

Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Website Usage and Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser, though disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records and related information may be kept for several years for warranty purposes and legal compliance.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about our privacy practices

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information). To exercise these rights, please contact us.